Majestic Travel International
Compliance & Legal

Privacy Policy

Majestic Travel International Co., Ltd. is committed to protecting your personal data in full compliance with the Thailand Personal Data Protection Act (PDPA B.E. 2562) and international standards including GDPR.

Last Updated: October 5, 2026

1. Data Controller Identification

This Privacy Policy applies to personal information collected and processed by Majestic Travel International Co., Ltd. (referred to as "Majestic Travel", "we", "us", or "our").

Entity Name: Majestic Travel International Co., Ltd.

Registered Office: 7 Summer Point, Level 2, Office No. 103, Soi Sukhumvit 69, Phra Khanong Nuea, Watthana, Bangkok 10110, Thailand

IATA Accreditation Code: Authorized Travel Agency

Data Protection Contact: tanvir@majestictravelintl.com

Hotline: +66659600104

2. Personal Data We Collect

Depending on the travel services you request (airline ticketing, visa processing, tour packages, hotel bookings, or medical tourism coordination), we collect the following categories of information:

  • Identity & Contact Information: Full legal name as shown on passport, gender, date of birth, nationality, email address, telephone number, WhatsApp contact, and postal address.
  • Travel & Identification Documents: Passport copy, passport number, issue/expiry dates, national identity numbers, visa history, and photographs required specifically for visa applications and international flight passenger manifests.
  • Booking & Financial Records: Flight itineraries, hotel preferences, travel dates, passenger details, payment confirmation records, and billing receipts. (Note: Credit card payments processed via third-party gateways are handled securely by PCI-DSS compliant providers; we do not store raw card numbers on our servers).
  • Technical & Browsing Data: IP address, browser type, operating system, referring URL, pages viewed, time spent on pages, and device diagnostic telemetry collected automatically via server logs and analytics cookies.

3. Third-Party Services & Processors Disclosures

To operate our platform securely, deliver fast content globally, and fulfill travel bookings, we utilize select third-party service providers who act as data processors or independent data controllers under strict data processing agreements:

A. Cloud Hosting & Edge Delivery: Vercel Inc.

Our web application is hosted on Vercel's global edge network (San Francisco, CA, USA). Vercel processes request IP addresses, HTTP headers, and system telemetry to securely serve site pages and protect against DDoS attacks.

B. Analytics & Tag Management: Google Tag Manager & Google Analytics

Provided by Google LLC (Mountain View, CA, USA). We use Google Tag Manager to coordinate web performance tags and measure aggregated website interaction. You can opt out via your browser settings or Google's Opt-Out Add-on.

C. Experimentation & Diagnostics: Statsig Inc.

Statsig (Seattle, WA, USA) evaluates feature reliability, user interface performance, and diagnostic system health. Telemetry processed is pseudonymous and does not associate travel documents with profiling algorithms.

D. Direct Customer Support: WhatsApp / Meta Platforms Ireland Ltd.

When you initiate a support chat via WhatsApp, communication is processed under WhatsApp's privacy policy with end-to-end encryption.

E. Content Delivery & Airline Assets: Logo.dev & Unsplash

We load airline carrier logos and high-resolution destination photography via secure third-party CDNs (Logo.dev and Unsplash), which receive standard browser HTTP request metadata.

F. Airline, Hotel, and Government Embassy Submissions

To complete flight reservations, your name, birth date, and passport details are transmitted to IATA commercial airlines and Global Distribution Systems (GDS). For visa applications, required dossiers are submitted to the corresponding diplomatic missions and government visa authorities (e.g., Thailand Immigration Bureau, US Embassy, Schengen Consulates).

4. Legal Bases for Processing (Thailand PDPA & GDPR)

We process personal data only when lawful under applicable data protection laws:

  • Contractual Necessity: To issue airline tickets, confirm tour bookings, reserve hotels, and manage visa applications you contract us to perform.
  • Legal Obligation: To comply with Thai civil, commercial, aviation, and immigration reporting statutes.
  • Legitimate Interests: To protect our website from fraudulent inquiries, manage operational quality, and maintain business records.
  • Consent: Where you provide explicit consent, such as subscribing to travel updates or accepting optional analytics cookies.

5. Data Retention Schedules

We retain personal data only for as long as necessary to fulfill the services requested, resolve disputes, and satisfy legal, accounting, and tax requirements under Thai law:

  • General inquiries without confirmed bookings: Retained for up to 12 months.
  • Completed booking records, invoices, and accounting vouchers: Retained for 5 to 7 years in compliance with Thai Revenue Department requirements.
  • Sensitive visa application dossiers: Permanently purged or securely shredded once the visa decision has been received and verified by the client.

6. Your Legal Data Rights

Under the Thailand PDPA and GDPR, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data where retention is no longer legally required.
Right to Restrict or Object: Object to processing based on legitimate interests or direct marketing.
Right to Data Portability: Obtain your data in a structured, commonly used format.
Right to Withdraw Consent: Revoke consent at any time without affecting prior lawful processing.

To exercise any of these rights, email our Data Protection team at tanvir@majestictravelintl.com. We respond to all formal requests within 30 days as prescribed by law.

7. Cookies & Tracking Technologies

Our site uses cookies to ensure security, maintain user session preferences, and understand site usage. For comprehensive details on the cookies we use and how to control your preferences, please consult our dedicated Cookie Policy.

8. Contacting Our Privacy Officer

For inquiries, complaints, or data rights requests, contact our Bangkok headquarters:

Majestic Travel International Co., Ltd.

Attention: Data Protection Officer

7 Summer Point, Level 2, Office No. 103, Soi Sukhumvit 69, Bangkok 10110, Thailand

Email: tanvir@majestictravelintl.com

Direct Telephone: +66659600104